CARegistry

How to fix a broken .CA domain Admin email address with CIRA

You're reading this because:
a/ Your Admin email address listed at CIRA is broken, and
b/ You've misplaced your permanent CIRA account&password combination for your domain, and
c/ You did not pre-authorize CA Registry at CIRA to make changes for you upon successful verification using normal methods employed, without requiring your specific confirmation at CIRA for each change.

This advice applies only to those Registrants who do _not_ have their "CWA" flag set at CIRA - meaning that you have required CIRA to insist that you attend at CIRA's web site with your CIRA Registrant ID & password combination to confirm Admin contact changes.

CIRA discontinued their "ECAC" procedure for asking CIRA to manually change your Admin email address of record at CIRA in January 2004, replacing it with an "MCAC" procedure, and in November 2008 replaced that with "MCACE", described at: https://secure.registry.ca/mcace.html , which if fully complied with should result in your desired change of Admin email address of record at CIRA. Otherwise, your best course of action is to either:
1/ Recover your CIRA account and password from your own internal records, or
2/ Restore your current Admin email address of record to functionality and then use the password recovery interface at:
http://www.registry.ca/mailpw.html to have CIRA resend your CIRA account and password to your Admin email address of record (which is the only place CIRA will send it). **NOTE: CIRA does NOT divulge your permanend CIRA account and password to anyone or anwhere else, therefore it is NOT available to your Registrar to manually forward to you.
Once you have your CIRA account and password at hand (please test it to ensure you have the right one!) then please submit your Admin update request and stand by to confirm it at CIRA.

If you need Tech or DNS nameserver updates done urgently, and for whatever reason the Registrant cannot confirm using the proper mechanisms, we can accept a letter directing us to queue Tech and nameserver listing changes at CIRA. That letter must:
- be on the Registrant's letterhead
- be signed by a responsible official of the Registrant organization
- include the specific Tech or DNS request to be accomplished
- be scanned and emailed an image of that letter in any common OpenSource format (eg. .jpg, .gif, .pdf. .ps), to:
registry@cs.utoronto.ca Please do _not_ use any proprietary formats which would require unsecurable systems which we would not have for well-known security reasons.
Remember to submit your actual Tech or DNS request online when you email the letter to us, so that we'll have it to concurrently act on.
*** NOTE: Admin contact changes can only be done this way if your "CWA" pre-authorization is already set at CIRA.

Suggestion: after we successfully complete all this, you may want to set your Registrant "CWA" flag to pre-authorize Admin contact changes. If your CWA flag was set right now, we wouldn't be going through all this. "CWA" pre-authorization permits you to make your simple request using the normal interfaces under www.registry.ca, and we could then just verify that you are who you claim to be and that your request is legitimate, and CIRA would permit us to directly install it for you.

Last change to this or resident pages below: Thu Feb 26 16:53:35 EST 2009
This and all resident pages are Copyright © 1995-2009 Ed Hew (registrar@registry.ca)